Sponge Limited is a Mobile-First full service digital marketing
agency that delivers outstanding mobile and digital campaigns across
West Africa with numerous experts working across Planning, Media, Client
Services, Creative, Technology and Operations units.
Sponge Limited has pioneered, led and been a part of ground breaking
campaigns in Nigeria. Our experience spans across several industries
which include but not limited to Financial Services, FMCGs, Telecoms and
Food and Beverages.
Job Title: Call Centre Agent
Job Description
Do you like making friends, meeting people, solving problems and impacting knowledge? If you do…we are looking for you..
We want out-of- the-box thinking and efficient customer service
representatives who will be responsible for executing a number of
customer-oriented tasks in a call centre environment.
These responsibilities include: responding to customer requests,
customer inquiries, coordinating product oriented requests, coordinating
appointments with customers and determining the most effective
resolution to customer issues. We want agile candidates who are ready to
learn and grow in a dynamic environment.
Required Qualification:
Minimum of OND
Age Restrictions: 18 and above
Skills:
- Outstanding telephone skills.
- Excellent oral/written communication and interpersonal skills.
- Professional and courteous demeanour.
- Must be able to speak one Nigerian language.
- Excellent “on the phone” voice.
- Must be prepared to undergo mandatory training.
- Prior customer service experience would be an added advantage.
- Friendly, warm and easy to work with. An extremely strong team player who can take up leadership roles.
- Ability to multi-task in a fast-paced, high-volume environment.
- Excellent problem-resolution skills.
- Strong systems skills.
- Ability to use Microsoft office such as Excel and Word.
- Strong organizational skills.
How to Apply
Interested and qualified candidates should Click Here to Apply
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